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Privacy Policy

Effective October 19, 2026Replaces the July 24, 2026 version

Fifth Wheel, Inc. (“we,” “our,” or “us”) makes Henry, an AI carrier line that answers carrier calls about loads posted by freight brokers, together with the broker app at broker.fifthwheelai.com and this website at fifthwheelai.com (the “Service”). This policy explains what we collect, why, and the choices you have.

Information you give us

  • Account information: name, email, password (or sign-in provider identifiers), company name, and optionally phone and MC number.
  • Load details: lane, equipment, pickup and delivery dates, target rate, ceiling, and any notes or posting text you paste in.
  • Payment information: payments are processed by Stripe. Card details go to Stripe and never touch our servers; we receive limited data such as amount, plan, card brand, last four digits and payment status.
  • Sales attribution: if you signed up through a link from one of our sales reps, the rep’s code is stored on your account and passed to Stripe so the sale is credited correctly.
  • Communications: messages, feedback and support requests you send us.

Information collected when carriers call Henry

Henry is an automated AI voice agent and says so at the start of every call. When a carrier calls Henry’s line about a load, we collect:

  • the caller’s phone number, and the callback number they give;
  • the MC number and anything else the caller says (for example, truck location, availability and rate);
  • a recording and transcript of the call;
  • call details such as time, duration and the load reference code used.

To run the fraud check, we look up the MC number in public FMCSA records (such as authority status, registration changes, insurance on file and listed phone numbers) and compare it with the call. The resulting badge (Clear, Review or Blocked) and the reasons for it are stored with the offer.

Recordings, transcripts and offers are shown only to the broker account that owns the load.

Information collected automatically

  • Usage data: pages visited and actions taken, through Google Analytics and PostHog.
  • Log data: IP address, browser, device and timestamps.
  • Cookies and similar technologies: for keeping you signed in and for analytics.
  • Browser notifications: if you allow desktop alerts, your browser shows them while your board is open. We don’t send offer alerts by text or email.

How we use information

  • To provide the Service: answer calls on your loads, run the fraud check, negotiate within your limits, and show offers, recordings and transcripts on your board.
  • To process payments, manage plans and apply fair-use limits.
  • To keep the Service secure and detect, investigate and prevent fraud and abuse.
  • To send transactional messages such as receipts, account emails and support replies.
  • To understand usage in aggregate and improve the Service.
  • To comply with legal obligations.

How we share information

We don’t sell personal information. We share it only with the providers we use to run the Service, and only as needed:

  • Stripe: payments and billing.
  • Supabase: database and storage, including recordings and transcripts.
  • Retell AI: voice infrastructure that powers Henry, processing call audio on our behalf.
  • Google: Google Analytics and related infrastructure.
  • PostHog: product analytics.

We may also disclose information when required by law or legal process, to protect rights, safety or property, or as part of a merger, acquisition or sale of assets (with notice to you).

Security

  • Data is encrypted in transit (TLS) and at rest.
  • Row-level security keeps each brokerage’s loads, offers, recordings and transcripts visible only to that account.
  • Card details are handled entirely by Stripe.

No system is perfectly secure, and we can’t guarantee absolute security.

Retention

We keep account data, loads, recordings and transcripts while your account is active so you can look back at past loads. If you close your account or ask us to delete your data, we delete or de-identify it within a reasonable time, except where we must keep records for legal, tax or accounting reasons or to resolve disputes.

Your rights and choices

  • Access and export: ask for a copy of your data in a portable format.
  • Correction: ask us to fix inaccurate data.
  • Deletion: ask us to delete your account and data, including recordings.
  • Marketing: opt out of non-essential messages at any time.

Carriers who called Henry can also ask us about, or ask us to delete, recordings of their calls. Email privacy@fifthwheelai.com. Depending on where you live you may have additional rights under local law; we honor valid requests wherever you are.

Call recording notice

Calls to Henry are answered by an automated AI voice agent and are recorded and transcribed to provide the Service. Henry says he is an AI at the start of the call. Brokers who put Henry’s number on their posts are responsible for complying with the call-recording consent laws that apply to them and their callers; see our Terms of Service.

Children

The Service is for businesses and isn’t directed to anyone under 18. We don’t knowingly collect information from children. If you think we have, contact us and we’ll delete it.

Changes

We may update this policy. We’ll post the new version here, update the effective date, and give notice of material changes in the app or by email.

Contact

Fifth Wheel, Inc. · privacy@fifthwheelai.com