Blog
Notes for the broker desk.
Carrier calls, fraud, rates and the work around them. Plus how to get the most out of Henry.
Getting started: your first load with Henry
Sign up, pay $9.99, add a load and paste Henry's number into your post. The whole setup, start to finish, in about five minutes.
3 min read Carriers & fraudDouble Brokering: How to Spot It and Protect Your Brokerage
How to recognize double brokering and freight fraud, the red flags to watch for, and how full call records and MC numbers help brokers catch inconsistencies.
6 min read-
Using Henry
3 min
Getting started: your first load with Henry
Sign up, pay $9.99, add a load and paste Henry's number into your post. The whole setup, start to finish, in about five minutes.
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Carriers & fraud
6 min
Double Brokering: How to Spot It and Protect Your Brokerage
How to recognize double brokering and freight fraud, the red flags to watch for, and how full call records and MC numbers help brokers catch inconsistencies.
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Rates & margin
3 min
After-Hours Carrier Calls: The Revenue You're Missing
Discover the opportunity cost of missed evening and weekend carrier calls. Learn how 24/7 coverage can increase your brokerage revenue.
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Running a brokerage
6 min
Booking Reefer Freight: A Broker's Guide
What freight brokers need to know about booking reefer freight: temperature settings, pre-cooling, PACA, claims risk, seasonality, and vetting reefer carriers.
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Carriers & fraud
5 min
Building a Carrier Network That Calls You First
Why a base of repeat inbound carriers beats constant cold sourcing, and how brokers earn it through fast payment, reachability, and fair rates.
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Carriers & fraud
5 min
Building a Carrier Onboarding Packet That Speeds Up Booking
What belongs in a carrier onboarding packet and how a standardized packet speeds compliance, reduces double-brokering risk, and gets loads booked faster.
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Rates & margin
3 min
Carrier Rate Management: Stop Losing Margin to Disorganization
Learn how organized carrier rate capture and comparison can dramatically improve your brokerage margins. Practical tips for freight brokers.
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Rates & margin
5 min
Carrier Rate Negotiation Tactics for Brokers
Practical carrier rate negotiation tactics for freight brokers. Use market data, anchoring, and competing quotes to protect your margin and your relationships.
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Running a brokerage
6 min
Cash Flow for Freight Brokers
How freight brokers manage the cash-flow gap between paying carriers fast and getting paid slow. Quick pay, factoring, net terms, and forecasting explained.
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Running a brokerage
6 min
Freight Claims: Handling Damage and Loss as a Broker
A practical guide for freight brokers on handling cargo claims: liability, the BOL and POD, documenting damage, the Carmack Amendment, and cargo insurance.
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Using Henry
3 min
From offer to booked: calling back the right carrier
Henry takes the call, checks the carrier and gets the rate. Booking stays with you. A short checklist for turning an offer on your board into a covered load.
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Using Henry
3 min
Getting better offers: target rate, ceiling and load details
Henry negotiates with the numbers and details you give him. How to set a target and ceiling, and what to put on the load so carriers quote straight.
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Running a brokerage
5 min
How AI Voice Agents Are Changing Freight Brokerage
How modern AI voice agents answer carrier calls, capture MC numbers and rates, and where they fit alongside human freight brokers.
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Running a brokerage
6 min
How to Find and Land Your First Shippers
A practical playbook for freight brokers on finding, prospecting, and landing your first shippers. Niche selection, cold outreach scripts, objections, and repeat business.
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Running a brokerage
5 min
How to Get Your Freight Broker Authority
A practical step-by-step guide to becoming a licensed freight broker: entity setup, FMCSA registration, USDOT and MC number, the BMC-84 surety bond, BOC-3, and UCR.
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Rates & margin
6 min
Load Board Strategy: Getting More Carrier Calls on Every Post
How to write load board postings that attract more and better carrier calls. Practical strategies for freight brokers on rates, equipment, timing, and reachability.
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Rates & margin
4 min
Margin Optimization for Freight Brokers: A Practical Guide
How organized carrier data improves rate negotiation and increases brokerage margins. Practical strategies for freight brokers.
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Running a brokerage
6 min
Planning for Produce Season and Q4 Peak
How freight brokers can plan carrier capacity, rates, and staffing around produce season and the Q4 retail peak.
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Using Henry
3 min
Posting Henry's number: the line, the ref code and where to put them
How the shared Henry line and per-load ref codes work, where to paste the posting text on DAT and Truckstop, and what carriers hear when they call.
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Rates & margin
4 min
Rate Confirmations That Protect Your Brokerage
What a rate confirmation is, the must-have elements every rate con needs, and how clear rate cons prevent disputes and chargebacks for freight brokers.
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Using Henry
3 min
Reading your board: offers, rate vs target and fraud badges
What each offer on your board shows (rate vs target, callback number, recording, transcript and the Clear, Review or Blocked badge) and how to pick who to call back.
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Running a brokerage
4 min
Scaling Your Brokerage Without Scaling Your Headcount
How automation handles volume growth in freight brokerage. Scale your operations without proportionally increasing staff.
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Rates & margin
5 min
Spot vs. Contract Freight: Where Should Your Brokerage Focus?
Spot and contract freight behave differently across market cycles. Learn the margin, risk, and volume trade-offs and how to build the right mix for your brokerage.
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Carriers & fraud
4 min
Streamlining Carrier Vetting Without Sacrificing Quality
Balance speed with due diligence in carrier vetting. Practical tips for freight brokers to vet carriers efficiently without cutting corners.
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Running a brokerage
6 min
The KPIs Every Freight Broker Should Track
The metrics that reveal the health of a freight brokerage—margin, loads per rep, DSO, on-time performance, and more. What good looks like and how to improve each.
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Rates & margin
4 min
The True Cost of a Missed Carrier Call
What a missed carrier call really costs a freight broker: lost margin, covered-load risk, and damaged carrier relationships. A practical breakdown.
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Running a brokerage
5 min
Vetting Shippers: Credit Checks Before You Book a Load
Why shipper credit matters for freight brokers, how days-to-pay affects cash flow, and how to set credit limits before you book a load.