Reading your board: offers, rate vs target and fraud badges
What each offer on your board shows (rate vs target, callback number, recording, transcript and the Clear, Review or Blocked badge) and how to pick who to call back.
When a carrier calls Henry about your load and gives a rate, it lands as an offer on your board. Calls with a wrong ref code, robocalls, and callers who hang up before giving a rate don’t become offers. Here’s what each offer shows and how to work through them.
What an offer shows
- Carrier and MC, as given on the call and checked against FMCSA.
- Rate vs target: the rate the carrier agreed to with Henry, and how far it is under or over your target.
- Callback number the carrier gave Henry.
- Recording and transcript of the whole call.
- Fraud badge: Clear, Review or Blocked.
If your board is open when a new offer lands, you get a desktop alert.
The three badges
| Badge | What it means |
|---|---|
| Clear | Nothing found. |
| Review | New authority, the caller’s phone doesn’t match FMCSA, the same phone is listed on other carriers, the registration changed in the last 30 days, or no insurance on file. |
| Blocked | Inactive authority, out of service, or MC not found. |
Review and Blocked offers also say: “Call back on the FMCSA number before you book.” That’s the single best defence against someone using another carrier’s MC: call the phone number FMCSA has on file, not the one the caller gave. When FMCSA shows no insurance, the offer says so: “FMCSA shows no insurance on file. Confirm the COI.”
Picking who to call back
- Start with Clear offers at or under target. These are the easy calls.
- Look at Review offers on their merits. A new authority isn’t a reason to say no; it’s a reason to check. Call back on the FMCSA number and confirm the COI.
- Treat Blocked offers as a no unless you can sort it out on the FMCSA number.
- Skim the transcript before you dial. You’ll know what the carrier asked about and what they were told.
Then book it your way
Henry doesn’t book loads. Call the carrier back, confirm the rate, and run your usual setup and paperwork. See From offer to booked.