Voice
Agents that work the phones.
Inbound and outbound, around the clock, trained on your lanes, your rates, and your rules.
Inbound intake
Every call answered, every detail captured.
Carriers stop hearing voicemail, and you stop losing coverage to whoever picked up first.
- 01No queue and no hold music, at any volume
- 02Automatic carrier record creation
- 03Full transcript and recording on every call
- 04Callback scheduling when a rep is needed
Inbound · Ridgeline Transport
+1 312 555 0148, answered on the first ring
AgentFifth Wheel dispatch, this is Ada. Which load are you calling on?
CarrierThe Chicago to Atlanta reefer you have posted.
AgentI have it. Can I get your MC number?
CarrierMC 614922.
Operating authorityActive since 2019
Insurance on file$1M / $100K
Identity matchPhone and domain
AgentYou are clear. I can do $2,250 all in, picking up tomorrow at eight.
CarrierMake it $2,300 and it is covered.
Agent$2,275 with the lumper on us. Deal?
Load FW-40912 coveredRate confirmation sent47 seconds
Active loads184 open, 3 flagged
| Load | Lane | Equipment | Carrier | Status | Margin |
|---|---|---|---|---|---|
| FW-40912 | Chicago, IL to Atlanta, GA | 53' Reefer | Ridgeline Transport | Covered | $515 |
| FW-40908 | Los Angeles, CA to Phoenix, AZ | 48' Van | Sunbelt Carriers | In transit | $392 |
| FW-40901 | Dallas, TX to Memphis, TN | Flatbed | 3 carriers bidding | Quoting | – |
| FW-40877 | Savannah, GA to Charlotte, NC | 53' Van | Kestrel Freight | Detention risk | $308 |
| FW-40854 | Newark, NJ to Boston, MA | Drayage | Harbor Point Logistics | Delivered | $247 |
| FW-40840 | Salt Lake City, UT to Denver, CO | 53' Reefer | Alpine Haul Co | Invoiced | $461 |
Outbound sourcing
Coverage that starts before you ask.
When a load sits, the agents start calling. Preferred carriers first, then the wider network.
- 01Priority order taken from lane history
- 02Parallel outreach across the network
- 03Voicemail drop and retry logic
- 04Live bid comparison as quotes land
Control
A human is always one word away.
You set the floor, the concession ladder, and the escalation triggers. The agent stops exactly where you tell it to.
- 01Hard rate floor enforcement
- 02Escalate on claims or unverified authority
- 03Full context passed on transfer
- 04Review queue for every call
Compliance monitoring1,284 carriers, 4 held
| Carrier | MC | Authority | Insurance | Safety | Status |
|---|---|---|---|---|---|
| Ridgeline Transport | 614922 | Active | Valid to 03/2027 | 4.6 | Approved |
| Sunbelt Carriers | 489210 | Active | Valid to 11/2026 | 4.4 | Approved |
| Meridian Freight Grp | 812004 | 11 days old | Free email domain | – | Held |
| Kestrel Freight | 702318 | Active | Expires in 12 days | 4.1 | Expiring |
| Harbor Point Logistics | 551907 | Active | Valid to 07/2027 | 4.8 | Preferred |
| Alpine Haul Co | 338265 | Revoked 2 days ago | Cancelled | 3.2 | Auto-held |
Get started
Hear it take a call.
We will run a live call against your desk line and show you the record it writes.